Arrival & Departure Times
There are lots of jobs that we need to do in between departures and arrivals to ensure your holiday is the best we can achieve for you. These include tidying up the pitches, mowing grass and cleaning ready for our next guests.
To this end, Please help us by sticking to the arrival and departure times: On arrival day, the camping pitches are available from 3pm. On departure day, please vacate camping pitches by 11.00am.
We request a 50% deposit when booking a camping pitch. Confirmed receipt of the deposit secures your booking. The balance is requested 6 weeks prior to your arrival date (an email reminder will be sent). For short lead-time bookings - i.e. those booked less than 6 weeks before arrival, the full amount will be requested to secure the booking. If you book online the full cost of your holiday is paid at the time of booking.
For those wishing to have friends or extended family join them for the week, each family are required to fill in and treat the reservation as a new and separate booking if in doubt, please just ask for clarification.
Cancellation by You
If you cancel your camping holiday 6 weeks or more before your arrival date, we will refund your full payment less a £30 admin. fee. If you cancel your camping holiday 6 weeks or less before your arrival date and we are able to re-let your pitch for the dates you have booked, we will refund your full payment less a £30 admin fee. In the event that we are unable re-let your dates, no refund will be made. If you are worried about the prospect of cancelling, please take out holiday insurance. Bookings are not transferable without our prior agreement by email, writing. If you have booked thought the Cool Camping site then the £30 admin fee + the 15% commission taken by Cool Camping will be deducted from any refunds.
Cancellation by Us
Dunes at Whitesands Camping reserves the right to cancel a camping holiday at short notice if we are unable to provide camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. Dunes at Whitesands Camping cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation.
There are many opportunities for play and adventure on our camp site. Our aim is for children to be as safe as possible and we will keep motor traffic to a minimum. Because Dunes at Whitesands Camping is part of a working farm (albeit a small holders version) there are contingent risks to be aware of. We have sheep and various chores to do in the Summer - so there are tractors and machinery around. These risks are small and should be self-evident - but if you are not clear, please ask! Parents are responsible for the supervision of their children on site at all times.
We have rare breed Balwen sheep and chickens on the location. The sheep include breeding ewes, ewe lambs and rams, for their own safety they must be kept fenced into their own paddocks. Please help us keep them safe and do not climb on any fencing and do not venture into any locked paddocks. Please do not feed any of the animals as they could bite or become ill if fed something that they are not use to eating. No Fireworks, Chinese Lanterns etc. are allowed on site as these are a serious danger to all the animals and wildlife.
In the interest of everyones safety and enjoyment of this peaceful place the main site is a car free zone. Parking is available at the signed area adjacent to the site entrance. Vehicles will be allowed to park up adjacent to the pitch twice, once to pitch and once to strike camp. Please avoid actually driving on the pitches.
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow, radios, stereos or other sound systems and only quiet talking is permitted after 11pm. Acoustic instruments can be played before then, such as guitars, harmonicas, flutes etc. We do not allow the use of drones. Noisy visitors who persistently disturb other guests will be asked politely to leave, without refund (hopefully this will never happen). If you are out for the night and arrive back late, please consider other campers.
Recycling & Rubbish
A condition of camping here is that you separate glass, cans, plastic, paper, cardboard etc. placing them in the special bins provided. What is left, i.e. anything that is not recyclable can be placed in the landfill bins.
Badgers and Foxes
It's nice to know that you might get a glimpse of both of these creatures. At night you'll probably hear them scurrying around for sure. The problem is that they are looking for an easy feast and may try to raid your food stocks and recycling. One or two simple precautions will help. Put your food in suitable, hard containers and your recycling in the bins provided. Don’t leave food scraps lying around and make sure your tent is zipped up at bedtime.
Dunes at Whitesands Camping cannot be held responsible for any lost or stolen property.
Keep the fire small. Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Use only the "flaming wood" which we sell at £5.50/bag. This is small pieces of dry hardwood which will help keep the fires small, reduce smoke and prevent spitting. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy or the flora is too dry. In some conditions e.g dry and or windy weather we may ask you not to light fires. Fires are lit at your risk and you are responsible for ensuring your safety, the safety of others and also that the fire does not spread.
Sorry, we don’t accommodate dogs, no matter how well behaved or lovely, sorry (actually we do take guide dogs with a registered blind person).
Chemical Toilet Disposal
We have a chemical waste disposal point infront of the facilities.
Should any significant damage or breakage occur, other than acceptable wear and tear, a charge for replacement may be made.